Wallboard

A Wallboard is an interesting feature of gPlex® contact center (CC) system that presents snapshots of consolidated sets of data on a suitably located monitor. It has considerable visual impact on its users. It is used by agents, supervisors, and the management of the CC for varied reasons. It captures data from multiple data sources and builds and presents unique bullet point reports on on-going operations of the contact center. The data presented on the wallboard are what you as a gPlex® CC customer want i.e. custom designed to suite your needs.

gPlex® wallboard helps contact center operations in many ways. The management and supervisors receive efficiency and performance matric on an on-going basis based on which they may take operational decision to improve performance. Agents get a feel of their performance on nearly real time basis which motivate them to deliver best efforts to fulfill or exceed performance target. Increased awareness and improved performance are immediate benefits of the wallboard reporting solution.