Connectin

Connect'in is the digital solution that automates interactions between your teams and your customers, while preserving the human aspect essential to a quality relationship. It creates a fluid link between your field investigators and consumers, allowing an objective evaluation of their post-purchase journey and immersion in their verbatim, for authentic and personalized exchanges:

1- Simplified meeting planning: Your investigators can easily organize customer meetings using a segmented database. Each interaction is accompanied by scripts adapted for structured and relevant information collection.

2- Immersion in customer language: Thanks to Connect'in, your teams adopt the language and expectations of customers, guaranteeing more natural exchanges aligned with their specific needs.

3- Accurate event details: Investigators access a complete view of each appointment, with all the necessary information on customers, interaction status and objectives to be achieved.

4- Feedback collection tools: Intuitive questionnaires and scripts allow you to capture customer impressions and evaluate the relevance of their experience. This data is analyzed in real time to identify areas for improvement.

5- Real-time collaboration: Your teams can exchange instantly via integrated messaging, allowing effective coordination and adjustment of strategies according to the needs of each mission.
Performance Tracking: Managers can track event progress and measure team performance with a comprehensive analytics dashboard, providing key metrics to optimize results.

With Connect'in, your teams are equipped to transform each interaction into an opportunity for excellence, while ensuring an authentic customer relationship and continuous improvement of the post-purchase experience.

Note: The mobile application is free and exclusively reserved for field investigators working for retail brands. Grouped into squads, they plan meetings with customers, use scripts to measure the post-purchase experience and ensure the relevance of each customer interaction.

If you have any comments or questions, please contact our support team by email: [email protected].