WFO Retail

Globitel's WFO Retail mobile application is an extension of Globitel Workforce Optimization solution; it enables call center agents and supervisors to benefit from the functionalities of the WFO Retail, while on the go, through an easy-to-use and elegant interface, providing an end–to-end enterprise solution in real time, and enabling users to perform call center back-end activities effortlessly through the convenience of a handheld portable phone.
WFO Retail app is aimed to serve employees of Globitel’s clients all over the globe. The users have the flexibility to use the app for free once they obtain an account through contacting Globitel WFM system administrator at their organization.

Through the application’s features, the employee will have:
- Employee schedules with filtration and search by employee.
- Submit and approve vacation and leave requests.
- Submit and approve Shift Single Day, Shift Multi Days, or Day off Swaps.
- Change shift.
- Online adherence view.
- Change system password.
- Bilingual Interfaces. Arabic and English
- In-app Notifications: schedule changes, swap requests, vacation/leave/swap approvals, published schedules, and open hours requests.