Guardian Support

About Guardian Support

Easily manage and monitor the health of your DeltaV, AMS Device Manager, AMS Machinery Manager, Syncade and Ovation systems — while on the go — through the new Guardian Support mobile Android app from Emerson.

Current Guardian Support subscribers familiar with the Guardian portal’s capabilities will find this mobile app to be extremely easy to use. From the popular health score gauges, to the matched KBAs and software updates, this new application is a welcome addition to your arsenal when managing the risks, incidents and lifecycle of your systems.

Guardian Support is a comprehensive, prognostic service designed to optimize reliability and performance of an organization’s automation system. Users leverage Guardian Support to gain a competitive advantage and achieve bottom- line business results through critical service and support information.

The Guardian Support portal delivers risk management by giving users quick and easy access to secure, customized support data. Users can access system health score KPIs, as well as increasing security with proactive KBA, software and security updates.

Guardian Support helps organizations minimize and simplify automation system issues with comprehensive incident management. Users have access to 24x7x365 global factory support, and can speed issue resolution by collaborating with Emerson experts to determine the fastest and most appropriate corrective actions.

To help ensure automation system performance over its 30-40+ year lifespan, Guardian Support offers organizations lifecycle management. Users can simplify record-keeping with system-specific inventory management. In addition, organizations can ensure the best cyber security and patch management with proactive lifecycle status notifications on their automation systems.

Features of the Emerson Guardian mobile app include:
- System health score gauge
- Matched KBAs
- Matched security updates
- Hardware and Software Lifecycle Status
- Support Call Management