Digital Collections

About Digital Collections

Firstsource is supercharging the collections experience — transforming how creditors engage consumers with
their debt and empowering customers through the journey.

Our digital solutions enable customers the flexibility
to choose where, when and how they manage their debt. With the ability to configure bespoke journeys, provide
flexible repayment options and enable customers to choose plans to suit their changing circumstances, we
ensure customers are happier with convenient debt management solutions.

Solution Overview
-Helping customers facing financial hardship has always been our primary focus. We blend the human touch
with Automation, Machine Learning (ML) and Analytics to build an empathetic and efficient collection
process, boosting compliance, customer satisfaction and recovery. Our data-driven collections approach
helps you better understand borrowers’ financial needs and deliver customized solutions, enabling them to
manage their debt smartly and lead a fuller life.
-Our Receivables Management offerings span multiple industries, including Banking, Auto Financing,
Education, Insurance, Utility and Telco.


How does it work
- Firstsource i-Frames — our industry leading collections solution integrates into your mobile application
leveraging multiple levels of security and customer validation to ensure the right message to the right
customer.