Elea Smart Support

About Elea Smart Support

The Elea app for mobile and worldwide collaboration in service and maintenance for your Elea PEF Advantage systems.
Elea Smart Support offers you a wide set of features making technical service and R&D support for your Pulsed Electric Fields (PEF) systems easier and faster. Communicate with Elea remotely through video calls, take snapshots and share with others, exchange files and much more! The only requirement for Elea Smart Support is a smartphone, tablet or laptop with an internet connection.

Video Calls / Remote Expert
• initiate or join audio/video sessions with remote Elea PEF experts
• anonymous session establishment by providing a combination of service number and password
• support for multipoint calls with several participants
• laser pointer within the live video stream
• call-in option for delay-free voice communication via public phone networks
• create still images from the video stream
• discuss images with all session participants and/or add annotations within the whiteboard module
• see shared screens or applications from the remote Elea PEF expert's desktop client
• optimized quality and data usage for low bandwidth cellular networks

File Manager
• access media in your individual file manager and share it with Elea

Call History
• detailed information on past sessions is stored in the call history and contained media can be reused

Usability
• very simple and intuitive operation