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About Crew Connection

Dualog Crew Connection App is for connecting to Dualog® Connection Suite™ Ship software when used onboard a ship with the service enabled. It provides authentication and internet usage control.

*This app does NOT work in isolation and does not have in-app purchases.*

Dualog® Connection Suite is a maritime digital platform which ensures that internet, email and cloud services work reliably and securely onboard. Connection Suite is independent of specific airtime providers and specific communication equipment. Our ship software Connection Suite Ship acts as a "middleware" between user applications and the ships infrastructure. Amongst other services, Dualog® Connection Suite includes Crew Email and Crew Surf.

Crew Email is an email system tailored for maritime use, providing private email accounts for individual crew members regardless of the communication equipment onboard. Crew details are updated and distributed automatically from the Crew Management System to all vessels. To save data, email is only sent to the ship if the crew member is registered on board (all emails are always available from Connection Suite Cloud).

Crew Surf provides crew members with optimised internet access. Crew can monitor their own data usage and buy more Internet data on a self-serve basis (depending on vessel managers configuration). Management have control over individual users, data volume and types Internet services accessible.

Crew accounts can be managed automatically from the crewing system, generating zero administration efforts. Charges with sold additional quota can also be deducted from salary automatically.

Key elements of Dualog® Connection Suite™ Crew Services are:

* Fair allocation of data capacity onboard, by management assigning each crew member a data volume (Mbyte) quota per month or week or day. There might also be a time limit per day, as well as the possibility of buying additional data.
This app allows the individual crew member to monitor data usage, providing full visibility and control over his quota.

* Quota allocation and email access require each crew member to use his/her credentials (email and password) provided by management.
This app makes it simple to use these credentials to logon and logoff mobile devices from Dualog® Connection Suite™ Ship.

* Dualog® Connection Suite™ Crew Email can be accessed directly from within the app when onboard.

Icons used:
satelliteDish.png. device.png made by Freepik from www.flaticon.com
more.png made by Madebyoliver from www.flaticon.com

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Frequently Asked Questions(FAQ)

What is Dualog Crew Connection App for?

The Dualog Crew Connection App is for connecting to the Dualog Connection Suite Ship software when used onboard a ship with the service enabled. It provides authentication and internet usage control.

Can the Dualog Crew Connection App be used independently?

No, the app does not work in isolation and does not have in-app purchases. It is designed to work in conjunction with the Dualog Connection Suite Ship software.

What is Dualog Connection Suite?

Dualog Connection Suite is a maritime digital platform that ensures reliable and secure internet, email, and cloud services onboard ships. It is independent of specific airtime providers and communication equipment. It acts as a middleware between user applications and the ship's infrastructure.

What services are included in Dualog Connection Suite?

Dualog Connection Suite includes Crew Email and Crew Surf. Crew Email provides private email accounts for individual crew members, and Crew Surf provides optimized internet access for crew members.

How does Crew Email work?

Crew Email is an email system tailored for maritime use. It provides private email accounts for individual crew members, and their details are automatically updated and distributed from the Crew Management System to all vessels. To save data, email is only sent to the ship if the crew member is registered on board.

What is Crew Surf?

Crew Surf provides crew members with optimized internet access. Crew members can monitor their own data usage and buy more internet data on a self-serve basis, depending on the vessel manager's configuration. Management has control over individual users, data volume, and types of internet services accessible.

Can crew accounts be managed automatically?

Yes, crew accounts can be managed automatically from the crewing system, generating zero administration efforts. Charges with sold additional quota can also be deducted from salary automatically.

What are the key elements of Dualog Connection Suite Crew Services?

The key elements of Dualog Connection Suite Crew Services include fair allocation of data capacity onboard, individual quota allocation, email access with credentials, and the ability for crew members to monitor their data usage and have control over their quota.

Can Crew Email be accessed directly from the Dualog Crew Connection App?

Yes, Crew Email can be accessed directly from within the app when onboard the ship.

What are the icons used in the app?

The icons used in the app include satelliteDish.png and device.png made by Freepik from www.flaticon.com, and more.png made by Madebyoliver from www.flaticon.com.
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Very good
Gilbert Godin
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Very helpful
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