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About My Disney Experience - Walt Disney World

The official Walt Disney World® app! Now it’s easier than ever to plan and share your vacation details—at home and on the go.

- Quickly access real-time wait times, park hours, Character greetings, parade showtimes and more.

- Use the interactive, GPS-enabled map to explore Walt Disney World Resort and easily see the dining options, attractions and more nearest to you.

- Find your way around with step-by-step directions to locations across Walt Disney World Resort.

- Purchase your theme park tickets.†

- Buy merchandise from Shop Disney Parks on the app. Browse keepsakes, find items in the park and ship to most U.S. addresses.

- Browse restaurant menus, make dining reservations, modify existing ones and even order your meal right from your phone at select locations.

- Download, edit and share your Disney PhotoPass photos and videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations.

- Search and filter activities to find exactly what you’re looking for.

- Keep select Disney Resort hotel reservations, dining plans and activities organized—all in one spot with My Plans.

- Save time by starting your Disney Resort hotel check-in process right on the app.

- Visit My Account to manage your Disney Resort reservations, tickets, MagicBands and cards, share plans with others and sign out.

- Share plans with others through Family & Friends.

Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® and Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon and Disney’s Blizzard Beach), Disney Springs, select Walt Disney World Resort hotels and ESPN Wide World of Sports Complex.

†Ticket sales are for residents of the U.S. and Canada only and may not be available in some countries. Ticket prices are in USD only.

Have questions, problems, comments or suggestions? Reach out to us at [email protected].

Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours and schedules may not update accurately. You can see if your device is connected properly by checking under Settings.

Note: Some features in this app will require your full name, country, birthdate and email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.

This app will request access to your camera to scan credit cards for purchases, link tickets and passes to your account, and scan and link PhotoPass cards.
The app will request access to your external storage to cache certain data for offline browsing. The app will request access to your contacts to assign purchased PhotoPass images to your contacts.

Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases and will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases.

Before downloading, please consider that this app contains in-app purchases that cost real money.
This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.

Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/
“Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi

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Frequently Asked Questions(FAQ)

What can I do with the My Disney Experience app?

With the My Disney Experience app, you can access real-time wait times, park hours, character greetings, parade showtimes, and more. You can also explore the Walt Disney World Resort using the interactive map, purchase theme park tickets, browse restaurant menus, make dining reservations, and order meals. Additionally, you can manage your Disney Resort reservations, tickets, and MagicBands, as well as share plans with others through Family & Friends.

How can I download and use the My Disney Experience app?

You can download the My Disney Experience app from your device's app store. Once downloaded, you will need to provide your full name, country, birthdate, and email address. The app may also require access to your location data, camera, external storage, and contacts for certain features. After signing in, you can start using the app to access various planning tools and features.

Can I purchase theme park tickets through the My Disney Experience app?

Yes, you can purchase theme park tickets through the My Disney Experience app. However, please note that ticket sales are available for residents of the U.S. and Canada only and may not be available in some countries. The ticket prices are in USD only.

How can I manage my Disney Resort reservations using the app?

You can manage your Disney Resort reservations by accessing the "My Account" section of the My Disney Experience app. From there, you can view and modify your reservations, as well as access information about your dining plans and activities. You can also share plans with others and sign out from the app.

Can I use the My Disney Experience app without an internet connection?

While some features of the My Disney Experience app may require an internet connection, certain data can be cached for offline browsing. However, it's important to note that without a strong internet signal, wait times, park hours, and schedules may not update accurately. To check if your device is connected properly, you can verify the settings under the app's "Settings" section.

How can I reach customer support for the My Disney Experience app?

If you have any questions, problems, comments, or suggestions regarding the My Disney Experience app, you can reach out to the app support team by sending an email to [email protected]. They will be able to assist you with any app-related inquiries.

What are the privacy and data collection practices of the My Disney Experience app?

The My Disney Experience app may require access to personal information such as your full name, country, birthdate, and email address. It may also collect your location information through beacon technology and access your camera to scan credit cards, link tickets, and scan and link PhotoPass cards. The app may request access to your external storage and contacts for certain functionalities. It's important to review the app's Privacy Policy and Terms of Use for more information on data collection and usage.

Are there any in-app purchases in the My Disney Experience app?

Yes, the My Disney Experience app contains in-app purchases that cost real money. Please consider this before downloading the app.

Can I receive push notifications through the My Disney Experience app?

Yes, the My Disney Experience app provides the option to receive push notifications. These notifications can include information related to your visit to a park or stay at a Disney Resort hotel. You can manage your notification preferences within the app.

Where can I find the Terms of Use and Privacy Policy for the My Disney Experience app?

The Terms of Use can be found at http://disneytermsofuse.com, and the Privacy Policy can be found at https://disneyprivacycenter.com. It's important to review these documents to understand the terms and conditions, as well as the privacy practices associated with using the app.
author
Awesome
DedrA Sobol
author
Favorable experiences
Wayne McLean
author
I'm having a constant trouble of the app saying low or no internet connection, yet on my partners phone on the same internet its working fine. Help!!
Nichola Evans
author
Incredible and very well executed
Pete Velez
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Great way to find and get th o everything you love from Disney all at your fingertips
linda holcombe
author
Very easy to use. All my information right at my fingertip.
Victoria Austin