CWY Admin

About CWY Admin

CWY Admin is a powerful mobile application designed for administrators to manage customer communications and service orders efficiently from anywhere.

KEY FEATURES

Multi-Channel Messaging
Connect with customers seamlessly across WhatsApp, Direct messages, and In-App chat channels. All conversations are unified in a single inbox for easy access and management.

Real-Time Communication
Stay connected with instant message notifications powered by Socket.IO. Receive and respond to customer inquiries in real-time without delays.

Smart Chat Management
- Filter conversations by channel type (WhatsApp, Direct, App)
- View unread messages at a glance
- Search contacts by name or phone number
- Toggle between open and closed conversations
- Mark threads as resolved, spam, or snoozed

Service Orders Dashboard
View and track all service orders with detailed information including:
- Order status and priority levels
- Client details and contact information
- Order progress tracking
- Search by client name, phone, or order ID

Contact Profiles
Access complete client information and documents directly from chat conversations.

Profile Management
- Edit personal information
- Upload and manage profile image
- Configure timezone preferences
- Secure sign out

SECURITY
- Secure authentication for admin users
- Encrypted data transmission via HTTPS
- Session management for secure access

WHO IS THIS APP FOR
CWY Admin is exclusively designed for authorized administrators and staff members who manage customer relationships, handle inquiries, and process service orders.

Note: This app requires admin credentials. Accounts are created by system administrators.