KIX Field Agent

About KIX Field Agent

The app enables offline and online processing of assigned tickets. It requires logging into your KIX environment using a username and password. Depending on your KIX security settings, a TOTP token may also be required.

Processing Assigned Work Orders
Scheduling, deferring, rejecting, and accepting assigned tickets/work orders. Accepted work orders are processed by adding notes, photos, or other attachments, form data, and time tracking. All information stored on the ticket, such as customer data, device information, or knowledge base entries, is also available for offline processing. At the end of the process, a work report is created and signed by the field service representative or customer.

Optional Documentation Transfer of Risk
Acceptance of processing can be acknowledged with an optional transfer of risk notification.

Pulling Work Orders
Work orders assigned to other colleagues of favorite teams can also be pulled.

Ticket Creation
Tickets/work orders can be created offline and online in the app, by providing a description, affected devices, and attachments (e.g., photos), and can later or instantly be uploaded to KIX.

Device Database Access
Data can be retrieved from the asset/device database (CMDB) using a QR code or by manually entering the asset number or name.

Location-Based Ticket Assignment Support
With approval by the app user, the app allows the location to be transferred to the KIX Service Management System for ticket assignment based on the field service employee's position.