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About CCT Dispatch Portal

CCT Dispatch Portal is the official dispatcher app for Compassionate Care Transportation, designed for dispatch operators to efficiently manage and coordinate medical and non-emergency transportation services.

KEY FEATURES:

TRIP MANAGEMENT
• View and manage all incoming trip requests in real-time
• Assign drivers to trips based on availability and location
• Track trip status from scheduled to completed
• Monitor active trips with live updates

DRIVER COORDINATION
• View driver availability and current assignments
• Assign and reassign trips to drivers instantly
• Track driver locations and trip progress
• Communicate directly with drivers about trip details

FACILITY COMMUNICATION
• Built-in messaging with healthcare facilities
• Coordinate pickups and special requirements
• Receive and respond to trip requests from facility partners
• View facility-specific booking history

BILLING & PAYMENTS
• View payment status for trips (paid/unpaid)
• Track billing information for facilities and individual clients
• Monitor outstanding balances

REAL-TIME UPDATES
• Instant notifications for new trip requests
• Live trip status updates from drivers
• Push notifications for urgent communications
• Real-time synchronization across all devices

SCHEDULING
• View daily, weekly trip schedules
• Manage recurring trips
• Handle schedule changes and cancellations
• Coordinate multi-leg trips

This app is exclusively for authorized CCT dispatch operators. Dispatcher accounts are created and managed by CCT administration.