Swachha

About Swachha

Swachha is a citizen-focused civic complaint platform designed for urban and suburban areas of West Bengal. The app enables residents to quickly report public issues directly to their respective municipalities and Urban Local Bodies (ULBs).

With a simple and registration-free experience, users can capture photos of civic problems, automatically attach GPS location details, and submit complaints instantly. Every complaint receives a unique tracking ID for status monitoring.

Key Features:
• No registration or login required
• GPS-based complaint location capture
• Photo upload with location and timestamp watermark
• Municipality auto-detection using PIN code
• Anonymous complaint submission
• Complaint tracking using complaint ID
• Fast and user-friendly interface
• Secure complaint processing system

Types of Complaints:
• Road damage and potholes
• Drainage and waterlogging
• Garbage and sanitation issues
• Streetlight problems
• Public infrastructure damage
• Civic maintenance complaints
• Other municipal issues

Privacy & Security:
Swachha collects minimal information required for complaint processing. The app does not require your name, email, or phone number. Complaint data is securely processed and shared only with the concerned municipal authorities for grievance redressal.

The platform is designed to improve communication between citizens and municipal authorities while promoting cleaner, safer, and better-managed urban communities.

Contact:
[email protected]