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About BeyondTrust Support

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console.

Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
Bomgar InSight – Extend your representative’s vision by streaming live video.
Co-Browse – Browse websites and applications with your representative.
Chat – Chat back and forth with your representative.

Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

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Frequently Asked Questions(FAQ)

What is the BeyondTrust iOS Customer Client?

The BeyondTrust iOS Customer Client is a mobile app that allows employees and end users with Android devices to receive support and assistance from the BeyondTrust Rep Console.

What features does the BeyondTrust iOS Customer Client offer?

The BeyondTrust iOS Customer Client offers features such as screen sharing, live video streaming with Bomgar InSight, co-browsing websites and applications, and chat functionality with support representatives.

Is the BeyondTrust iOS Customer Client compatible with all BeyondTrust installations?

No, the BeyondTrust iOS Customer Client works with BeyondTrust installations that have version 15.2.1 or greater and support sites with trusted CA-signed certificates.