Berrydesk

Keep customer support moving with Berrydesk.

Berrydesk brings your organisation's support inbox to your phone. Follow customer conversations, pick up AI handoffs and reply with your team wherever you are.

• See conversations assigned to you, waiting for a teammate, or being handled by AI.
• Get notifications for customer messages, AI handoffs and ticket assignments, with message previews.
• Reply to customers, share attachments and add internal notes.
• Assign conversations, change priority, resolve requests and return conversations to AI.
• Use optional AI reply suggestions, translations, summaries and voice transcription with your permission.
• Search messages and load older chat history as you scroll.
• Choose light or dark mode, set your availability and manage notification preferences.

Sign in or create an account with email or Google. Use the same account as the Berrydesk website to access your team's workspace. Workspace setup, integrations and AI agent configuration are managed on the website.