ALVAO

About ALVAO

Experience the ALVAO app for Android – it’s free to download and compatible with all of our editions – Start, Standard, Professional, and Enterprise. The ALVAO app provides you with essential features from our web application on the go, ensuring your needs are met.

Key features of the ALVAO app include:
--> Creating asset by retrieving serial number using barcode reader.
--> Filtered ticket accesses: Access tickets based on requester, solver, status, and service.
--> Pre-defined views: Utilize 4 pre-defined views: unassigned tickets, to be resolved, my tickets, and recently seen.
--> Smart search bar: Search for tickets in ALVAO with a user-friendly search bar that respects users’ rules and permissions.
--> Intuitive swiping: Quickly assign tickets to yourself with a simple swiping function.
--> Detailed ticket view: Get quickly into ticket details about the requestor, solver, status as well as emails, notes, attachments, and more.
--> Versatile functionality: Enjoy the ability to create new tickets, resolve existing ones, add notes, and change ticket status – all within the app.

ALVAO Service Desk serves as a single point of contact for all company tickets. The self-service portal, designed with user-friendliness in mind, eliminates interruptions from emails or phone calls. Streamline ticket management through automated workflows that prioritize and assign tasks to the appropriate agents. That allows your team to focus on delivering exceptional service rather than manual tasks.

ALVAO is designed for the Microsoft 365, ensuring seamless user adoption and integration with M365 products such as Teams, Outlook, Power BI, and many more. Using ALVAO is akin to the familiarity of Microsoft – users feel at home right from the start. Elevate your experience with ALVAO, where functionality meets user-friendly design in perfect harmony.

Visit alvao.com for more information.