SUNMI Care

SunmiCare is the dedicated support and device management app for businesses using SUNMI POS terminals and smart devices. It connects merchants, service managers, and certified technicians in one place to handle maintenance, warranties, and repairs quickly.

Whether you run a single retail shop or manage a fleet of terminals across multiple branches, SunmiCare helps you log service requests, track repairs in real time, and keep your business up and running.


What you can do with SunmiCare:

• Manage Your Device Inventory
Register all your SUNMI devices (V3 MIX, V2 PRO, P2 PRO, T2 MINI, and other models) using their serial numbers. Keep track of which devices are active, in repair, or temporarily replaced.

• Check & Purchase Warranties
View warranty details and expiration dates for every terminal in your fleet. Purchase or renew warranty packages directly through the app to protect your equipment.

• Submit Service Tickets Fast
Open a repair ticket whenever a terminal encounters a hardware or software issue. Add fault descriptions, pick your store location on the map, and select whether you need on-site service, carry-in repair, or device replacement.

• Real-Time Repair Tracking
Follow the exact status of your ticket as it moves from assigned to on-site, in-repair, and resolved. You always know who is working on your device and when to expect it back.

• Approve Spare Parts & Costs
If a repair requires spare parts, the technician sends a request with itemized pricing for your review. You can approve or decline part replacements directly inside the app before any work proceeds.

• Replacement Agreements
For repairs that take longer, get a temporary replacement terminal so your sales never stop. Review and confirm the replacement agreement document right from your phone.

• Service Reports & Invoices
Once maintenance is complete, view detailed service reports with technician notes and work photos. When the ticket is closed, access and download your official VAT invoices anytime.


Built for:
- Merchants and cashiers needing fast terminal support.
- Service managers assigning and monitoring support teams.
- Field technicians updating job statuses, requesting parts, and filing service reports.


Support & Inquiries:
Phone: +962 7 9021 9000