SuperDispatch

SuperDispatch is the Superroute dispatcher's console for the hours away from the desk.

Route planning happens in the morning, on a desktop. The day's outcome is decided in the four
to eight hours after that, when the dispatcher is no longer sitting in front of the planning
console. SuperDispatch is built for those hours: it shows what needs a dispatcher right now and
lets them close it, instead of reproducing a desktop planning tool on a phone screen.

It is a queue, not a dashboard. The server orders the work worst-first, and each card carries
the two or three actions that finish it. An empty list means the day is running as planned.

A Superroute account is required. This app is a companion to the Superroute delivery platform
and is intended for dispatchers, operations staff and administrators of companies that already
use Superroute; there is no separate sign-up in the app.

WHAT YOU CAN DO

• Work the signal board. Everything that needs attention, worst first, with severity counts.
Acknowledge a signal to say you are on it, resolve it, or dismiss it with a reason.

• See every driver who is out on one map, drawn only where their position is actually known.
Older fixes fade, and drivers who cannot be placed are listed underneath with the reason
rather than quietly left off the map.

• Open any route as a stop-by-stop timeline: the planned position of each stop and, where it
has happened, the real completion time. Search by route name, route number or driver.

• Leave a note for the driver, from a signal or from any stop on a timeline. Notes appear in
the driver app, so it is an existing channel rather than a new one.

• Re-optimise a driver's remaining stops, under the same lock the web console uses, so the two
can never both be solving one route.

• Replace a driver on a route in two steps — for the phone that died and the driver who did not
turn up. Only outstanding work changes hands; what has already been delivered or failed stays
recorded against whoever did it.

• Reorder stops by dragging them, on one driver's timeline or across every vehicle on a route.
Nothing is written until you press Update. Stops can be dragged between two of the day's
routes, and a cross-route move is checked with the server first. Delivered and failed stops
do not move: they are a record of what happened.

• Hand a single stop to another driver. Picking a destination shows what would move, and by
name what would not, before anything is written.

• Draw the whole route on one map with each vehicle in its own colour, and switch drivers off
one at a time when four runs over the same town are drawn on top of each other.

• Get notified when something critical is raised, so the phone is not something you have to
keep checking. Only newly raised critical signals — a phone that buzzes for everything gets
silenced, and then the one that mattered is missed too.

• Read it in fourteen languages, the same fourteen Superroute supports, selectable before
signing in as well as afterwards.

HOW IT WORKS

The app talks only to the documented Superroute dispatch API over HTTPS. It takes live updates
where the server offers them and falls back to polling, and it polls on a slower timer anyway,
so a message that never arrives cannot leave the board stale.

Keeping that live connection alive while the app is off screen is what the ongoing notification
is for. It exists so alerts can be raised on the phone without a second delivery network. It can
be switched off in settings, and it stops on sign-out.

Map tiles come from OpenStreetMap by default, the same basemap the web console draws.

WHAT IT DOES NOT DO

No advertising. No analytics or tracking SDKs. Nothing is shared with third parties. The app
does not ask for your device's location — driver positions come from the Superroute server, the
same source the web console reads.