Kiora Merchant

Kiora – POS, Online Ordering & Loyalty

Kiora is an all-in-one business management solution designed for food businesses in Malaysia. Manage sales, process orders, track stock, reward loyal customers, and oversee multiple outlets from one easy-to-use app.

Whether you run a café, restaurant, food stall, or takeaway shop, Kiora simplifies daily operations so you can focus on serving customers and growing your business.

SMART POINT OF SALE (POS)
Make transactions faster with an intuitive POS system designed for busy counters. Browse products by category, search for items, adjust quantities, and process payments in just a few taps.
• Manage dine-in and takeaway orders.
• Organise products by category and search.
• Print receipts using supported Bluetooth and network printers.
• Continue selling offline and synchronise transactions when the connection returns.
• Customise text size, key tones, and vibration.
• Use the app in English, Chinese, or Bahasa Melayu.

ONLINE ORDERING STORE
Bring your business online with a personalised ordering page featuring your logo and brand colours. Let customers browse your menu and place orders conveniently from their phones.
• Accept pickup and delivery orders.
• Display stock availability to prevent orders for sold-out items.
• Configure opening hours for each outlet.
• Receive alerts for new online orders.
• Accept or decline incoming orders.
• Enable or disable online ordering as needed.
• Accept online payments through supported payment gateways.

MEMBERSHIP & REWARDS
Build customer loyalty and encourage repeat purchases with an integrated membership and rewards programme.
• Register members using their phone numbers.
• Identify members using QR codes at the counter.
• Award points for counter and online orders.
• Offer redeemable reward vouchers.
• View membership details and points history.
• Adjust points with a recorded reason.

WHATSAPP ORDER UPDATES
Keep customers informed through WhatsApp with automated order confirmations and status updates. Eligible plans include monthly message allowances, with prepaid top-ups available for additional messages.

MULTI-OUTLET & STAFF MANAGEMENT
Manage multiple outlets under one merchant account while maintaining control over staff access and daily operations.
• Provide individual staff logins.
• Set staff roles and permissions.
• Switch between outlets conveniently.
• Monitor sales and order reports.
• Manage menus and stock for individual outlets.

CUSTOMER DISPLAY
Improve transparency with a second screen that displays the customer's bill as items are added. Keep customers engaged by showing promotional images and videos between orders.

PAYMENTS & INTEGRATIONS
Connect your business operations with compatible POS systems, online ordering, membership rewards, delivery services, and supported payment gateways. Supported providers may include Fiuu and Stripe. Online payment settlements are handled through your own supported gateway account.

BUILT FOR DAILY BUSINESS
Enjoy clear screens, convenient controls, and offline POS capabilities to help keep your business running when the internet connection is interrupted.

Simplify operations, improve the customer experience, and build lasting relationships with Kiora.

Kiora – Everything you need to manage your food business in one place.

Learn more at https://www.kiora.asia/