ServiceTags: Equipment Repairs

ServiceTags is the field app for companies whose equipment lives in nursing homes they don't run: LTC pharmacies, and the vendors behind oxygen concentrators, specialty beds, infusion pumps and therapy machines.

Nursing home staff report a problem by scanning the QR code tag on the med cart, lock box or e-kit. They don't need this app or an account. The repair request goes to the team that covers that facility, and this app is where that team picks it up, works it and closes it out.

FOR FIELD TECHS
• See what's wrong before you drive out, so you bring the right part
• Scan the tag on site to open the asset, its open work orders and its service history
• Add notes, change the status and fill in the close-out form
• No signal in the med room? Updates save on the phone and send when you're back in range
• Get a push notification when a request is assigned to you

FOR DISPATCHERS AND MANAGERS
• One queue for requests from facility staff, reps and pharmacy staff
• Each facility belongs to one team, so requests reach the right people without anyone sorting them
• Requests escalate if nobody picks them up
• A dated history for every asset: what was reported, who took it, what was found and what was done

Setup, facilities, teams, forms and reports live in the web dashboard at app.servicetags.co.

A ServiceTags account is required. Your company's admin invites you.