Nexera TFA

TFA — Technician Field Assistant — turns scattered service data into a
briefing for the call in front of you.

Every dealer already generates the information that would make a service call
go better: history on this machine, what usually works, which parts are
needed, and documentation for the model. It just lives in different systems,
different notes, and different people's heads — never assembled for the
technician standing at the machine.

TFA assembles it, before the call and during it.

BEFORE YOU ARRIVE
Open a call and read one briefing: what this machine has done before, what is
likely wrong, the parts usually needed to fix it, and whether they are already
on your van.

WHILE YOU DIAGNOSE
Ask about the call in your own words. TFA answers from your dealer's service
history, the manufacturer's documentation, and service patterns drawn from
across Nexera's national dealer network — not a generic web search.

BUILT ON MORE THAN ONE DEALER'S HISTORY
A single dealer may only have a handful of past calls for a given failure on a
given model. Nexera's network has far more. TFA draws on that broader,
privacy-protected pattern of real outcomes so every technician — new or
experienced, on their usual route or covering someone else's — works with the
same level of insight a senior tech would bring.

THE DOCUMENTATION, ALREADY FILTERED
Manuals, bulletins, and procedures for the machine in front of you, without
scrolling through a library to find them.

FEWER RETURN TRIPS
Recommended parts are checked against available carstock before the
technician leaves, cutting down on hold-for-parts callbacks and the cost that
comes with each one.

TFA is provided to technicians by their dealership or service organization. An
account from your employer is required to sign in; accounts cannot be created
in the app.