Cudo

Cudo — Protection for your e-commerce shipments
Cudo is the shipment protection service for e-commerce sellers in Mexico. Protect your packages against loss, theft, or damage, and if something goes wrong, receive compensation quickly and easily.

What can you do with the app?

📦 Protect your shipments in seconds
Add protection with just the tracking number, or scan it directly with your camera. Compatible with all major shipping carriers in Mexico.

🔍 Track your packages
Check the status of all your protected shipments in one place, with tracking information always at your fingertips.

🛡️ Report incidents and receive compensation
Was a package lost, damaged, or stolen? Create a report from the app, attach your evidence (photos and documents), and follow up via chat with our team until you receive your compensation.

💰 Manage your balance
Protection fees are charged to your prepaid balance. Easily top up with Mercado Pago and check your transaction history anytime.

📊 Everything under control
A dashboard with your metrics: protected shipments, active reports, and the status of your operations at a glance.

⚙️ Protection tailored to your needs
Configure the default protection amount and the plan that best suits your business.

Why Cudo?

✓ No complicated procedures: report and receive compensation from your phone

✓ You only pay for what you protect, from your balance

✓ Chat support for every report

✓ Made for e-commerce sellers in Mexico

Download Cudo and ship with peace of mind: if your package doesn't arrive safely, we'll take care of it.

Cudo is a voluntary shipment protection service. It is not an insurance product and is not offered by an insurance company.