Messazen - Inbox

Messazen.com is the official inbox management app.

Messazen is an AI-powered, next-generation unified inbox that enables all professionals to manage all their communication channels from a single hub. No matter which app your customers use to message you, respond instantly from a single screen and take your customer-centric approach to the next level!

🌟ALL CHANNELS ON ONE SCREEN (Unified Inbox) You no longer need to switch between different tabs, devices or apps. With Messazen, bring all the following popular communication channels together in a single hub: • Meta WhatsApp Cloud API & QR WhatsApp • Instagram DMs & Facebook Messenger • Telegram Bot • Netgsm SMS Integration • Email (IMAP and SMTP Support) • Web Live Support (Live Chat)

🤖 AI-POWERED SMART ASSISTANT Stay one step ahead of your competitors in customer communication and gain a competitive edge! Thanks to our in-app integrated AI features: • AI Response Suggestion: When a complex or comprehensive message arrives, the system’s AI automatically generates the most appropriate and professional response within seconds. • Sentiment Analysis: Instantly analyse the sentiment of your messages (Positive, Negative, Neutral, Urgent/Complaint) using AI. Resolve crises before they escalate by flagging messages with a red ‘Urgent’ badge.

📊 REAL-TIME PERFORMANCE AND STATISTICS (Dashboard) Measure your customer service performance in real time. • Statistics on sent and received messages, • Your remaining API, SMS and AI (Token) limits, • Channel-based (WhatsApp, Instagram, etc.) distribution metrics are all at your fingertips in real time.

👥 COMPREHENSIVE CUSTOMER MANAGEMENT (CRM) The app is not just a messaging tool, but also a practical CRM solution: • Assign custom tags and notes to your customers. • Access all chat histories and billing/contact details instantly. • Manage live support sessions, end a chat or delete a chat with a single tap.

⚡ OTHER KEY FEATURES: • Media and File Transfer: Seamlessly distribute catalogues, PDFs, images and video files. • Professional Interface: Offers a seamless mobile experience with a modern, fluid and user-friendly design. • Fast Synchronisation: Don’t hesitate to save new messages arriving on your SMS or email server instantly on your mobile with a single tap. • Advanced Security: Messazen is compliant with the KVKK and GDPR and is protected by encryption.

Download Messazen now to reduce your business’s communication costs, streamline your support team and manage a centralised customer communication hub all in one place!

Translated with DeepL.com (free version)