AccessGov Municipality

AccessGov Field Officer is the official mobile application for authorised Local Government Area (LGA) field revenue officers under the AccessGov digital revenue collection platform.
The app enables field officers to carry out revenue collection activities efficiently and securely while working in the field.
Key Features
• Secure Officer Login – Access the application using role-based authentication linked to the authorised field officer.
• Citizen & Business Search – Search for existing citizen and business records using phone number, business name, or reference number.
• On-the-Spot Registration – Register new citizens and businesses directly from the field and capture the required information.
• Outstanding Liabilities – View a citizen's or business's outstanding liabilities before collecting payment.
• Multiple Payment Channels – Capture payments through cash, POS, and assisted online gateway payments.
• Digital Receipts – Generate and issue digital payment receipts to payers, with SMS and in-app confirmation for successful payments.
• Offline Operations – Continue registering citizens and businesses and capturing payments even when there is no internet connection.
• Automatic Synchronisation – Offline transactions are automatically synchronised with the central platform when connectivity is restored.
• Collection Tracking – View daily collections, collections by payment method, and pending cash remittances.
• Officer Performance Summary – Access a summary of today's collections, month-to-date collections, and pending remittances.
AccessGov Field Officer is designed for low-end Android devices and field environments with variable connectivity, helping LGA revenue officers maintain accurate, traceable, and accountable revenue collection activities.