Guided Conversation

About Guided Conversation

The app lets you access and interact with the Guided Conversation widgets created in
Zoho Desk. You can access a widget and initiate a conversation by scanning the QR code or entering a URL specific to the widget.

It connects to your camera and gallery to help you scan both physical and visual QR codes.

The history sections displays previous conversations. You can directly restart conversations from here instead of re-scanning the QR code or entering the URL again.

Based on the widget's configuration, you can engage in a conversation to find the information you're seeking and perform simple tasks like making a booking, scheduling a call back or a sales inquiry.

The application leads you to precise information by asking questions and prompting you to provide adequate answers or choose appropriate options.

About Zoho Desk's Guided Conversations
Guided conversations is a low-code, self-service platform that empowers businesses to build and deploy effective self-service solutions for their customers. Using the platform you can build conversation flows that can collect customer information, resolve initial inquiries and even trouble shoot technical problems without agent intervention.

Key Features

An intuitive and user-friendly builder - Build conversation flows from scratch using the simple, easy to use builder. You simply need to choose appropriate blocks to display information, choices or get user input and define their sequence.

GC widget - Many such flows can be combined and made available to customers or employees as a widget. Which can be easily embedded into websites or mobile apps. Each widget has a specific URL and QR code which can be opened in this app.



Highlights of the Guided Conversation Platform.

Employee help desk - You can use the GC widget to provide internal self-service to your employees. This lessens the workload of the internal service team while having a multiplier effect on employee satisfaction.

Personalized responses - Including block variables in your conversation can create a personal atmosphere by displaying customer names, their email/phone numbers, ticket IDs, and information about the products they've purchased.

Obtain/Drive information to other external services - The webhook block enables conversation flows to interact with Zoho Desk processes and other external services. Using this you can perform actions like creating a zoho desk ticket or posting feedback on an external website as a part of the conversation.