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About Zoho Assist - Customer

Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support, to your devices, through screen sharing and chat features. The remote control feature is available for Samsung and Sony devices, by default, and if you own a device from the below list, you can install the Add-Ons we have made available on the PlayStore, to allow the technician to remotely control your device.

The Add-On supported manufacturers are:
Lenovo, Cipherlab, Cubot, Datamini, Wishtel and Densowave.

How to start a remote session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Zoho Assist - Customer app to get your remote support session started.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can additionally send you the session key directly. Open the Zoho Assist - Customer app and enter the session key to start the remote support session.

Step 3: After your consent, the technician will remotely access your device to provide support. The technician will additionally be able to chat with you securely. Touch the back button (either on the top-left or the native back button) to end the session anytime.


Unattended access:

Incase you wish to give unattended access to your technician, enrol your device with a a single click using the deployment link. Your technician will share the link and can access the device anytime without any effort from your side. Additionally you can enable or disable the enrolment temporarily or permanently remove unattended access permission for the device.



Features:

- Share your screen securely with the technician
- In case of a Samsung or Sony device, allow the technician to control your device remotely.
- Pause and resume screen sharing and access anytime.
- Chat directly with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your device in order to facilitate remote control and screen sharing. Please contact [email protected] for further clarifications.

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Frequently Asked Questions(FAQ)

What is Zoho Assist - Customer?

Zoho Assist - Customer is an app that allows technicians to provide remote support for mobile devices through screen sharing and chat features.

Which manufacturers are supported by the Add-Ons for remote control?

The supported manufacturers for remote control through Zoho Assist - Customer Add-Ons are Lenovo, Cipherlab, Cubot, Datamini, Wishtel, and Densowave.

How can I start a remote session with a technician?

You can start a remote session by downloading and installing the Zoho Assist - Customer app. The technician will then send you an email with an invite link or a session key. You can click the link or enter the session key in the app to start the remote support session.

Can the technician access my device without my consent?

No, the technician can only remotely access your device after your consent. You can end the session anytime by touching the back button on the app.

How can I give unattended access to my technician?

To give unattended access to your technician, you can enroll your device using the deployment link provided by the technician. This will allow them to access your device anytime without any effort from your side.

Can I pause or resume screen sharing and access during a remote session?

Yes, you can pause and resume screen sharing and access anytime during a remote session.

How can I communicate with the technician during a remote session?

You can directly chat with the technician right from the Zoho Assist - Customer app.

What permissions does the Zoho Assist - Customer app require?

The app uses the Devices Administrator permission on your device in order to facilitate remote control and screen sharing. For further clarifications, you can contact [email protected].
author
amazing tool!
Kevin Bomer
author
very polite
Sheyla Rittel
author
Nice app. Able to resolve my issue quickly
Madhan Kumar
author
as of this very minute... I could not be more satisfied.... but let's see what h appends in the next day or 2, or 3..
Corri Hallett-Fellows
author
I am not technically savvy but it seems good
Joyce Paul
author
Excellent app
Mike Hitchens