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About Remote Desktop & Remote Access - Zoho Assist

Zoho Assist - remote desktop software helps you remotely control a computer right from your Android device through the remote desktop app. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most.

Easily invite customers to a remote support session

Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL.

Access unattended remote computers

With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it.

Multiple monitor navigation

Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

Take instant screenshots

Zoho Assist remote access software Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.

File transfer

Transfer files to and from your android device during a remote access session. Send and receive files even to a remote unattended computer.

Always secure

Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.

How it works

Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly.

Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer.

Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together.

Please write to [email protected] and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent

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Frequently Asked Questions(FAQ)

How can Zoho Assist help with remote desktop and remote access?

Zoho Assist allows you to remotely control a computer from your Android device using the remote desktop app. It also enables remote support for unattended computers.

How can I invite customers to a remote support session using Zoho Assist?

You can send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. Once they accept the invite or click the URL, you will be connected to their computer.

Can I access unattended remote computers with Zoho Assist?

Yes, with the Zoho Assist - Technician app, you can control your customer's unattended remote computer no matter where you are. This means you can troubleshoot on remote computers without needing the customer to be present.

Does Zoho Assist support multiple monitor navigation?

Yes, you can navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

How can I take screenshots during a remote access session with Zoho Assist?

Zoho Assist remote access software allows you to capture screenshots instantly with a single tap. You can use these images to go through issues and troubleshoot later.

Can I transfer files during a remote access session with Zoho Assist?

Yes, Zoho Assist allows you to transfer files to and from your Android device during a remote access session. You can even send and receive files to a remote unattended computer.

Is Zoho Assist secure?

Yes, Zoho Assist uses advanced 128-bit and 256-bit AES encryption. All remote support sessions are secure and reliable.

How does Zoho Assist work?

First, open the Zoho Assist - Technician app and enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly. The customer will be connected to the session once they click the invitation URL, and then you can see what they see and remotely control their computer.

Can I chat with the customer during a remote support session with Zoho Assist?

Yes, you can chat with the customer to provide guidance during the remote support session. You can also choose to invite another technician to troubleshoot the issue together.

How can I provide remote support for a customer's Android device with Zoho Assist?

To provide remote support for a customer's Android device, ask them to download the Zoho Assist Customer app from the following link: [link provided].