Kena Health

About Kena Health

Talk to a nurse, doctor or mental health professional directly from your phone. Register with just your cellphone number and South African ID number and you will be able to consult a registered healthcare professional using text, voice or video.

Kena can be used by anyone. After selecting what you would like to consult a doctor about and answering a few simple questions about yourself, you will be put in touch with a professional nurse who will guide you through the whole process, including talking to a qualified doctor. If you would like to talk to a mental health professional, you will be put in touch with one directly.

Our clinicians can address most common health complaints, and, if you need additional help, they can refer you to the right doctor for your needs. Whether you need medical advice, a prescription, sick note or referral to a specialist, Kena will help you start your healthcare journey.

Kena’s services include:

Medical advice

• Get advice from a healthcare professional about symptoms or a condition that you, your child or a loved one may be experiencing.
• Review the results of screenings and other laboratory tests with a doctor so that you can understand exactly what they mean.
• Get advice about how to manage or adjust your medication if you are experiencing side effects.

Medical diagnosis and treatment plans

Kena’s clinicians can diagnose and offer prescriptions and treatment plans for a wide range of health conditions, including:

• COVID-19
• Colds, flu and upper respiratory tract infections
• Sore throat
• Allergies and congestion
• Sinus or ear infections
• Urinary tract infections (UTIs)
• Sexually transmitted diseases (STDs)
• Diarrhea and vomiting
• Reflux and heartburn
• Hemorrhoids
• Prostatitis or orchitis
• Eye infections
• Gout
• Skin infections and rashes
• Contraceptives
• Pregnancy-related disorders
• Post-exposure prophylaxis for HIV
• And more…

Chronic condition management

• Get a repeat prescription for chronic conditions like diabetes, hypertension, heart disease, cardiac arrhythmia, asthma, chronic obstructive pulmonary disease (COPD), obesity, hypercholesterolemia, HIV/AIDS and many others.
• If you can provide vital measurements or laboratory tests for your condition, Kena’s clinicians can monitor your condition and adjust your medication and treatment plan without you needing to physically visit a doctor or clinic.

Mental health

Get help working through emotional and mental health issues with a mental health professional.

• Crisis
• Trauma and grief
• Anxiety
• Stress
• Depression
• And more…

Medical emergencies

In the case of medical emergencies, we are not able to provide the right level of care through text, voice or video, and it is important that patients undergoing an emergency call an ambulance or go immediately to their nearest hospital for treatment.

Medical emergencies include, but are not limited to, the following:

• Chest pain or sudden breathlessness without known causes
• Major or moderate trauma
• Psychosis.

Other conditions requiring specialised care that cannot be provided through Kena include:

• Any conditions requiring a prescription of Schedule 5 medication
• Hormone fertility treatment
• Termination of pregnancy
• Initiation of insulin.

Clinicians are available on Kena during the following times:

Mon - Fri: 8:00 - 18:00
Sat: 8:00 - 14:00
Sun: Closed

All clinical information is private and stored securely.

Kena is currently available to South African ID holders only.