FirstWatch Mobile 2.0

FirstWatch — Real-Time Situational Awareness for Public Safety
Your agency's operational picture, in your pocket.

FirstWatch puts real-time response intelligence in the hands of EMS, fire, and public-safety leaders. Monitor performance, catch problems before they escalate, and stay ahead of what's happening across your jurisdiction — whether you're at your desk, in the field, or on call at 2 a.m.

Built for supervisors, operations chiefs, and executives who need answers fast, FirstWatch turns your CAD, dispatch, and surveillance data into a live operational dashboard you can actually act on.

Track what matters, as it happens

• Live trigger compliance metrics with current, month-to-date, and year-to-date rates
• Key response indicators: total active calls, average response time, and time committed
• At-a-glance operational and data status so you know your numbers are current

Stay on top of triggers and alerts

• Browse and search triggers by category — response, documentation, call activity, fire, and surveillance
• Drill into any trigger for detailed current, MTD, and YTD performance
• Get notified on TAT, sentinel, and trend-based alerts the moment thresholds are crossed

Manage incidents and hospital flow

• Follow active incidents with unit assignments, locations, and elapsed time
• Monitor hospital status and delays, ambulance wall times, and arrivals by hour to spot offload bottlenecks

Know your environment

• Situational Awareness view with local weather, live traffic alerts, and IPAWS emergency notifications including evacuation orders
• Geographic context tied to your service area

AI Analyst

• Get plain-language answers about your data — "What needs attention?", "What triggers are offline?", "How is P1/P2 response?"
• Surface AI-driven insights that flag where performance is slipping

Secure and built for agencies

• Multi-factor sign-in and encrypted sessions
• Switch between customers and modules, bookmark the views you use most, and reach 24/7 support when it counts

FirstWatch helps you move from data to decision — so your team can respond faster, document better, and deliver the care your community depends on.