SellBot: Shopify Live Chat

SellBot answers your shoppers 24/7 on your Shopify storefront. When someone asks for a real person, this app puts them in your pocket.

YOUR PHONE RINGS WHEN A SHOPPER NEEDS YOU
Escalations arrive as a spoken alert — your phone actually says "you have a shopper waiting" — so you catch it with the screen off and the phone in your pocket. Tap the notification and you land straight in the conversation.

REPLY AS YOURSELF, FROM ANYWHERE
Your answers appear on the storefront widget under your own name, seconds after you send them. The shopper never knows you were on a bus.

THE AI STEPS BACK WHEN YOU STEP IN
The moment you reply, SellBot stops answering and hands you the conversation. It only picks up again when you end the chat. No AI talking over you mid-sentence, and no promises made in your name that you did not make.

SEE WHO IS ON YOUR STORE RIGHT NOW
The Live tab shows every shopper browsing at this moment — the page they are on, whether they are chatting with the AI, or waiting for a person. Presence is held in memory and never stored.

NEVER LOSE A LEAD
If a shopper leaves an email because nobody could reply in time, they land in a Follow up list instead of disappearing into your archive. Tick them off once you have answered.

BUILT FOR TEAMS
Every teammate pairs their own phone with their own code, so replies carry the right name. "I've got this" tells the rest of the team you are handling it.

SPEAKS YOUR LANGUAGE
The app, the alerts and the spoken notification are available in English, French, German, Spanish, Italian, Dutch, Portuguese (Brazil), Japanese and Simplified Chinese.

WHAT YOU NEED
A Shopify store with the SellBot app installed. Pairing takes one QR scan from the SellBot admin — there is no separate account or password to create. SellBot has a free plan, and this app is included on every plan.

TRY IT WITHOUT A STORE
Tap "Try the demo" on the welcome screen to walk through a realistic escalation, reply and resolve — no account required.