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About Xfinity My Account

The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.

Billing
• Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox

Manage Your Account Information
• View your channel lineup
• View and edit your account information, such as your contact phone number, password and email address
• Look up or change your Xfinity ID
• View information about your internet usage
• View your Comcast Digital Voice number

Setup and Troubleshooting:
• View or personalize your WiFi name and password
• Refresh your X1 TV box and troubleshoot your Xfinity devices
• Check the connection status of your devices and get updates on service outages
• Set up your remote to control all of your entertainment

Appointments
• Check the status, reschedule or cancel your service appointment
• Find out your tech’s estimated time of arrival

Contact Us
• Request a call back from an Xfinity representative
• Find the nearest Comcast Service Center
• Learn more about 'Cal. Civ. Code §1798.135: Do Not Sell My Info' options at https://www.xfinity.com/privacy/manage-preference

Explanation of Android Permissions:
INTERNET: Enables My Account to connect over the Internet to our servers
ACCESS_NETWORK_STATE: Enables My Account to detect whether or not your device is connected
WRITE_EXTERNAL_STORAGE: Enables My Account to cache data
WRITE_CALENDAR, READ_CALENDAR: Enables My Account to create calendar events for service appointments
READ_GSERVICES, GET_ACCOUNTS: Enables My Account to use Google Maps and related services
READ_PHONE_STATE: Enables My Account to associate your Comcast login with your device so you don’t have to login each time you open the app
C2D_MESSAGE, RECEIVE, and WAKE_LOCK: Enables My Account to support push notifications
CAMERA, VIBRATE: Enables My Account to support credit card scanning
COARSE_LOCATION (Marshmallow Only), ACCESS_WIFI_STATE, CHANGE_WIFI_STATE: Check WiFi strength, manage connectivity and troubleshoot

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Frequently Asked Questions(FAQ)

What can I do with Xfinity My Account?

You can manage your Xfinity account, personalize your WiFi, check for service outages, troubleshoot equipment, view and pay your bill, check your tech's arrival time, view your channel lineup, and update your account information.

How can I sign up for paperless billing?

You can sign up for paperless billing by enrolling in EcoBill. This will send your monthly statements to your email inbox instead of your mailbox.

How can I view and edit my account information?

You can view and edit your account information, such as your contact phone number, password, and email address, by accessing the Manage Your Account Information section of Xfinity My Account.

How can I personalize my WiFi name and password?

You can personalize your WiFi name and password by accessing the Setup and Troubleshooting section of Xfinity My Account.

How can I check the status of my service appointment?

You can check the status, reschedule, or cancel your service appointment by accessing the Appointments section of Xfinity My Account.

How can I request a call back from an Xfinity representative?

You can request a call back from an Xfinity representative by accessing the Contact Us section of Xfinity My Account.

What are the Android permissions required for Xfinity My Account?

The Android permissions required for Xfinity My Account include INTERNET, ACCESS_NETWORK_STATE, WRITE_EXTERNAL_STORAGE, WRITE_CALENDAR, READ_CALENDAR, READ_GSERVICES, GET_ACCOUNTS, READ_PHONE_STATE, C2D_MESSAGE, RECEIVE, WAKE_LOCK, CAMERA, VIBRATE, COARSE_LOCATION (Marshmallow Only), ACCESS_WIFI_STATE, and CHANGE_WIFI_STATE. These permissions enable various features and functionalities of the app.