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About DEC Connect

DEC Connect provides Delaware Electric Cooperative customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their utility.

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact Delaware Electric Cooperative by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

Outage Map -
Displays service interruption and outage information.

Map -
Displays facility and payment dropbox locations on a map interface.

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Frequently Asked Questions(FAQ)

What is DEC Connect?

DEC Connect is a mobile application that allows Delaware Electric Cooperative customers to manage their accounts, view billing information, make payments, and communicate with customer service.

What features does DEC Connect have?

DEC Connect has features such as Bill & Pay, My Usage, Contact Us, Outage Map, and Map. These features enable customers to view their account balance, payment history, energy usage graphs, contact customer service, and locate facility and payment dropbox locations.

Can I view my billing history on DEC Connect?

Yes, you can view your bill history on DEC Connect, including PDF versions of paper bills.

How can I pay my bills using DEC Connect?

DEC Connect allows you to view your current account balance and due date, manage recurring payments, and modify payment methods. You can make payments directly through the app.

Can I report account or service issues through DEC Connect?

Yes, you can easily notify customer service of account and service issues through DEC Connect. You can send emails or make phone calls, and even include pictures and GPS coordinates if necessary.

Does DEC Connect provide information about service interruptions and outages?

Yes, DEC Connect has an Outage Map feature that displays service interruption and outage information.

How can I locate facility and payment dropbox locations?

DEC Connect has a Map feature that displays facility and payment dropbox locations on a map interface. You can easily find the nearest locations using this feature.

Helpful employees!

RoseAnn Krejci

Easy to navigate. Easy to understand

Donna sivley

Much better than before.

Walter Overington

good

Ken Sipple

When I go to my saved password manager from Google, it shows my p/w with stars but won't let me see it. I've been able to do this in the past, which is convenient, because I never write them down.

Charles Warwick

Accurate information, quick way to pay your bill.

Dawn Haeffner