C7 MDR Alerts

About C7 MDR Alerts

C7 MDR Alerts — Real-time Incident & Alert Management
Stay on top of your cybersecurity posture with C7 MDR Alerts. Designed specifically for IT administrators, service providers, and clients, C7 MDR Alerts connects directly to your ConnectWise Manage REST API to deliver real-time notifications, detailed views, and active resolution capabilities for critical and high-priority security incidents.

Whether you are managing multiple client environments or keeping track of your own company's digital safety, C7 MDR Alerts brings vital security notifications right to your fingertips.

KEY FEATURES:
Instant Push Notifications: Never miss a critical threat. Receive instant push notifications on your mobile device as soon as a High or Critical severity ticket is created or updated.
Role-Based Security & Privacy:
Admins have full access to view, track, and manage all incoming tickets across all client companies.
Standard Users are securely scoped to only view and receive alerts for their assigned company, preserving privacy and keeping focus where it matters.
Custom Alert Tones: Personalize how you are notified. Choose between Default, Urgent, Pulse, or Silent notification profiles to match your workflow and environment.
Direct ConnectWise Sync: Update ticket statuses, priority levels, and subtypes on the go. Any changes made in the app sync instantly back to your ConnectWise environment.
Interactive Collaboration: View ticket discussion history, add internal analyst notes, and log resolution summaries directly from the app.
Clean, Premium Dashboard: Get an at-a-glance overview of active incidents, track clients with active security issues, and quickly search contacts.
HOW IT WORKS:
Connect the app using your secure ConnectWise API Member credentials.
The background engine continuously monitors your ConnectWise boards.
High and Critical alerts are filtered and pushed straight to the relevant devices.
Triaged, updated, and resolved tickets are synchronized back to your ticketing system in real time.
Keep your organization secure and respond to critical threats faster. Download C7 MDR Alerts today !