Buss Omni

About Buss Omni

Buss Omni – Comprehensive Communication & Customer Service Solution

Are you a business owner/manager struggling with:
- Scattered customer data, difficult to manage across multiple platforms (Zalo, Facebook, Web, Excel)?

- Telesales staff using personal Zalo accounts, taking customers with them when they leave?

- Inability to review thousands of calls daily to monitor service quality?

- Missed customer calls resulting in lost revenue?

Buss Omni is the solution designed to help you solve these problems with its integrated, automated management features on a single platform:
- Integrated management of customer communication channels: Listening - Calling - Texting - Email
- Integrated management of customer information: Unified profiles of Phone Number + Zalo + Facebook + Email
- Integrated management of department/employee performance: Quantity and quality of consultations & customer service

BREAKTHROUGH FEATURES (NEWEST 2026):

1. AI Review – Automatic Quality Monitoring: Advanced AI technology automatically converts speech to text and scores 100% of calls according to pre-set criteria. This helps managers immediately detect incorrect consultations or poor customer service without requiring human effort.

2. In-depth Zalo Management Integration:

- Integrates multiple personal Zalo accounts and Zalo OA accounts into a single screen.

- Synchronize messages and customer data to the company's central system.

- Prevent data loss (Data Loss Prevention) due to staff turnover.

3. Zalo Cloud Connect (ZCC):

- Two-way calling directly on Zalo OA helps save on call charges and increase brand credibility (Verified Brand).

- Integrates the power of Buss Call (Virtual Call Center) and Buss Tele (Telesales Management).

4. Missed Call Alert:

- The system automatically sends email alerts immediately when there is a missed call so that employees can re-call, ensuring no potential leads are wasted.

BENEFITS OF USING BUSS OMNI:

- Centralized: Manage all customer communication channels on a single application.

- Transparent: Real-time employee performance reporting.

- Convenience: Work anytime, anywhere on the Mobile App.

- Security: Customer data is encrypted and stored centrally.

Download Buss Omni today to experience the power of modern management technology!

Part of the VOIP24H technology ecosystem: Buss Omni - Buss Call - Buss Tele - Buss SMS.

Technical support: https://bussomni.vn/