ARBITEXCH

We work to identify and understand expectations with respect to our sustainability performance in a proactive and systematic way, in addition to integrate them in our internal decision-making processes.

We structure our relationship with our users at three levels: corporate level, country level, and operating center level. At each one of these levels, our relationship requires specific mechanisms adapted to our context in order to adequately identify their needs and expectations in terms of our ethical, social, and environmental performance.

Expectation Identification Surveys allow us to learn about highly relevant internal and external matters. They are used to take actions that improve our risk management and report on the company's performance in the identified aspects.

We complete this systematic processes through the different communication channels that the business units have established with our funders, dedicated channels on the company's website, the launch of surveys, and the organization of sessions to exchange good practices or disseminate matters of interest, in addition to sending out newsletters, etc.

Once the expectations of each user have been assessed, we analyze the results and take them into account in our decision-making & improvement process.