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About T-Mobile Scam Shield

Scam Shield protects every customer with T-Mobile's advanced scam-blocking technologies—for FREE. And with our Scam Shield app, you can easily manage your anti-scam features. Plus, everything is saved on our network, so your settings will stay, even if you remove the app or get a new phone.

Features included with the T-Mobile Scam Shield app:
• Scam Block: helps keep all likely scammers off your phone entirely, so you can answer more confidently.
• Scam Reporting: identifies suspicious callers or fraudsters and helps prevent their calls from being received by you—or others—in the future.
• Caller ID: reduces unidentified calls by displaying a caller's information, even if they're not in your contact list.
• Scam Counter: shows you the number of likely scam calls blocked and kept off your phone when Scam Block is turned on, and the number received when it's turned off.
• Mark Your Favorites: ensures that calls from important numbers always come through—even if they've been labeled as Scam Likely.

Upgrade to Scam Shield Premium to enjoy even more call protection features.

T-Mobile Scam Shield Premium features:

• Manage your block list and send calls to voicemail.
• Send categorized call types to voicemail.
• Get information with reverse number lookup.
• Get voicemails texted to you automatically.*
And more!

*Requires additional activation via My T-Mobile or app download.

https://www.t-mobile.com/customers/scam-shield-app

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Frequently Asked Questions(FAQ)

What is T-Mobile Scam Shield?

T-Mobile Scam Shield is a service provided by T-Mobile that offers advanced scam-blocking technologies and features to protect customers from fraudulent calls, and it is available for free.

What features are included in the T-Mobile Scam Shield app?

The T-Mobile Scam Shield app includes features such as Scam Block, Scam Reporting, Caller ID, Scam Counter, and the ability to mark important numbers as favorites.

How does Scam Block work?

Scam Block helps keep all likely scammers off your phone entirely, preventing their calls from reaching you.

What does Scam Reporting do?

Scam Reporting allows you to identify suspicious callers or fraudsters and helps prevent their calls from being received by you or others in the future.

What is Caller ID?

Caller ID reduces unidentified calls by displaying a caller's information, even if they are not in your contact list.

What does the Scam Counter show?

The Scam Counter shows you the number of likely scam calls blocked and kept off your phone when Scam Block is turned on, as well as the number of scam calls received when it is turned off.

How can I ensure important calls come through even if they are labeled as Scam Likely?

You can mark your important numbers as favorites to ensure their calls always come through, even if they are labeled as Scam Likely.

What additional features are available with T-Mobile Scam Shield Premium?

With T-Mobile Scam Shield Premium, you can manage your block list, send calls to voicemail, send categorized call types to voicemail, use reverse number lookup, and automatically receive voicemails as texts.

How can I upgrade to T-Mobile Scam Shield Premium?

To upgrade to T-Mobile Scam Shield Premium, you can follow the instructions provided on the T-Mobile website or through the app.

Is there an additional activation process required for certain features of T-Mobile Scam Shield Premium?

Yes, some features of T-Mobile Scam Shield Premium, such as receiving voicemails as texts, require additional activation either through My T-Mobile or by downloading the app.