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About TeamViewer QuickSupport

Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.

It is even possible for your device (Samsung, Sony*, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL and more) to be remotely controlled, allowing the technician to access your device as if it were in their own hands.

Features:
• Chat
• View device information
• Remote Control
• File transfer
• App list (Uninstall apps)
• Process list (Stop processes)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding

It has never been easier to troubleshoot devices!

Quick Guide:
1. Download and launch the app.
2. The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at www.teamviewer.com).
3. Pass your ID on to your trusted technician, who is using the TeamViewer full version.

* Sony devices require the Device Administrator permission.

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Frequently Asked Questions(FAQ)

Can I receive technical remote support for my mobile devices?

Yes, you can receive technical remote support for your mobile devices using TeamViewer QuickSupport.

What features are available in TeamViewer QuickSupport?

The features available in TeamViewer QuickSupport include chat, viewing device information, remote control, file transfer, app list (uninstall apps), process list (stop processes), push and pull Wi-Fi settings, view system diagnostic information, real-time screenshot of the device, and store confidential information into the device clipboard.

Can a technician remotely control my device using TeamViewer QuickSupport?

Yes, it is possible for a technician to remotely control your device using TeamViewer QuickSupport, allowing them to access your device as if it were in their own hands.

How do I use TeamViewer QuickSupport?

To use TeamViewer QuickSupport, you need to download and launch the app on your mobile device. The support technician on the other side needs to install and start the TeamViewer full version on their computer. You will then pass your ID to the technician to establish a connection.

Are there any specific requirements for using TeamViewer QuickSupport with Sony devices?

Yes, Sony devices require the Device Administrator permission to be granted for using TeamViewer QuickSupport.
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