ALFamily Takaful Customer Care

About ALFamily Takaful Customer Care

AdamjeeFamily Takaful customer application provides seamless client collaboration, easy accessibility and secure data sharing. This customer application enriches the E-Services experience for ALACL Takaful customers.

Main Features on the AdamjeeFamily Takaful Customer app include:

* Online payment where clients can do payments regarding policy online via facility of credit/debit card through easy paisa as one of the payment channels which would really help clients saving the hustle and bustle of visiting office now and then regarding policy payments.

* Policy details, which will include no. of policies taken by the client against their respective products, their statuses and premium details.

* Update Policy detail: where client can post a request for any changes required by him/her (changes which will be made after the approval from head office)

* Funds’ Performance Details, where customer can view historical funds’ growth.

* Initiating Service Requests, client can easily send service requests for his/her policy via generating a request.

* View Status of Request: where a history will be maintained for current and past requests along with any current updates on pending requests.

* Setting up an appointment, where customer can book an appointment directly with Policy Holder Services' department via posting a request where client will even be able to specify timings, mode of contact and reasoning as well.

* Clients’ Correspondence, Clients can download documents/forms directly from the portal for submission.

* Post a Complaint, Client can submit any kind of complaint e.g. Servicing Issue, Mis-selling etc.

* Orbis Card, helps orbis card holders to locate availability of discounts with respect to the Orbis Card


The AdamjeeFamily Takaful Customer Application also helps customer to be updated about his/her statuses of requests, requirements raised and any notifications on real time basis.

It helps the customer to monitor his/her profile and compare its growth with other current funds available by observing trends and analysis.

Furthermore, it provides claims procedure, fund manager's report and user friendly functionality of tax calculator.