AdamjeeLife Customer Care

About AdamjeeLife Customer Care

AdamjeeLife customer application provides seamless client collaboration, easy accessibility and secure data sharing. This customer application enriches the E-Services experience for ALACL customers.

Main Features on the AdamjeeLife Customer app include:

* Online payment where clients can do payments regarding policy online via facility of credit/debit card through easy paisa as one of the payment channels which would really help clients saving the hustle and bustle of visiting office now and then regarding policy payments.

* Policy details, which will include no. of policies taken by the client against their respective products, their statuses and premium details.

* Update Policy detail: where client can post a request for any changes required by him/her (changes which will be made after the approval from head office)

* Funds’ Performance Details, where customer can view historical funds’ growth.

* Initiating Service Requests, client can easily send service requests for his/her policy via generating a request.

* View Status of Request: where a history will be maintained for current and past requests along with any current updates on pending requests.

* Setting up an appointment, where customer can book an appointment directly with Policy Holder Services' department via posting a request where client will even be able to specify timings, mode of contact and reasoning as well.

* Clients’ Correspondence, Clients can download documents/forms directly from the portal for submission.

* Post a Complaint, Client can submit any kind of complaint e.g. Servicing Issue, Mis-selling etc.

* Orbis Card, helps orbis card holders to locate availability of discounts with respect to the Orbis Card


The AdamjeeLife Customer Application also helps customer to be updated about his/her statuses of requests, requirements raised and any notifications on real time basis.

It helps the customer to monitor his/her profile and compare its growth with other current funds available by observing trends and analysis.