Germaine

Education is the mother of all beauty. Riding on this belief, Germaine Beauty & Slimming Centre has been keeping its beauticians and therapists abreast with the latest treatments and technologies.
The team boasts of having its very own in-house trainer to ensure everyone is equipped with the technology know-how and right skills.
Besides getting top notch machines specially imported from Spain and Italy, beauticians and therapists are sent overseas for in-depth, on-the-job training to remain competent.
The brainchild of Angelin Neoh, the first centre was set up in 1986 in Greenlane. Today, Germaine has evolved into a household brand among the beauty fraternity with three outlets on Penang island. The other two branches are in Pulau Tikus and Tanjung Bungah.
Angelin believes that beauty and good looks are not just important to boost one’s level of confidence, but to help in other aspects such as relationships and work.
With that in mind, Germaine continues to reassess its DNA --- technology, skills, service, quality---to stay ahead of the curve and address future market demand.
Underscoring their approach is the focus on bringing value to their discerning customers where they ensure that their price levels are justified by the concept, quality and service rendered.
The team realises the need to also educate its customers to better understand their body and skin condition. For that, beauty consultants would analyse each individual’s skin problem and the solution to it before administering the right treatment.
Throughout the process, therapists would explain each and every step through -- its purpose and benefits. The team places great emphasis on personal touch and this is evident from the pool of loyal customers they have secured over the decades.
The management acknowledges the fact that employees are the pillar of strength to a successful business. By focusing on providing value to their clientele, they strive to continue growing as a team in its quest to uphold Germaine’s established brand that has been built over the years.

教育是一切美丽的根源--就凭这个信念，天丽美减肥美容中心不断培训其美容师和护理师，以让他们掌握最新的护理技术。
更难能可贵的是，该中心拥有本身的培训师，以确保每一个团队成员都掌握相关的科技与技能。每三个月的考核是确保每位美容师的护理技术都在于一定的水准上。

除了从西班牙和意大利专门进口的顶尖设备，天丽美还派遣美容师和护理师到海外接受深入的在职培训，以保持他们卓越的工作表现。

天丽美是Angelin Neoh的心血结晶，她于1986年在青草巷创办第一家中心之后，如今更在槟岛多扩充3个中心，分别坐落于玻璃池滑、丹绒武雅和峇六拜，成为美容界家喻户晓的名牌。

Angelin认为，漂亮的外表不仅可提高一个人的自信心，还能增强其人际关系，在职场上也受益不浅。
有鉴于此，天丽美持续调整其DNA--科技、技能、服务和品质--以便保持遥遥领先的地位，迎合未来的市场需求。
天丽美致力于替眼光独到的顾客带来附加价值，确保价格与顾客的要求、品质和所提供的服务成正比。
该团队意识到，教育顾客更了解本身的体质和肤质也很重要。因此，美容顾问在进行精细的护理之前，将先分析每位顾客的肤质，以便进一步安排恰当的护理方式。
在整个护理过程中，护理师将解释每一个步骤的用意和益处。该团队非常讲究独特个体的个人服务，这一点从他们一路走来赢得的大量忠实顾客可见一斑。
天丽美管理层指出，好的团队是一家成功企业的核心价值观。因此，在为顾客提供高价值的服务之余，他们也追求团队的成长、升迁制度和股东化，如今4家店的店长都是他们的股东之一。以保持天丽美多年建立起来的耀眼品牌。