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About AirDroid Remote Support

Introducing AirDroid Remote Support, a new efficient solution for technical support !
It helps you establish connection between you and your partner, providing the most intuitive and convenient way to demonstrate your problem and receive instant help. You can share your screen, receive a call, and send messages to have your partner quickly understand the problem and then provide useful suggestions.

Quick Guide:
1. Download and open AirDroid Remote Support app on your mobile device.
2. Share the 9-digit connection code to your partner who has downloaded AirMirror. (Note: Your partner needs to download AirMirror, not Remote Support to build connection with you)
3. After your partner connects to your device via a 9-digit connection code, you are in connection!

Features

Voice Call
Your partner can call you to discuss the probem in real-time.

Screen Sharing
Share your screen with your partner to see the issue together. Whether to start/pause/stop screen sharing is all controlled by you.

Tutorial Gesture
Your partner can show his/her operation trace and lead you to solution.

Chat
You can send text messages, pictures or even voice messages to help communicate with each other.

Privacy Protection
During screen-sharing, you can pause anytime you want to protect your password and privacy not to seen by the other.

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Frequently Asked Questions(FAQ)

What is AirDroid Remote Support?

AirDroid Remote Support is a solution for technical support that allows users to establish a connection between themselves and their partners to demonstrate problems and receive instant help.

How does AirDroid Remote Support work?

To use AirDroid Remote Support, you need to download and open the app on your mobile device. Then, share the 9-digit connection code with your partner who has downloaded AirMirror. Once your partner connects to your device using the code, you will be in connection and can start receiving support.

What features does AirDroid Remote Support offer?

AirDroid Remote Support offers features such as voice call, screen sharing, tutorial gesture, and chat. These features enable users to have real-time discussions, share screens, receive guidance through operation traces, and communicate via text, pictures, or voice messages.

Can I control the screen sharing during a support session?

Yes, you can. As the user sharing their screen, you have control over starting, pausing, and stopping the screen sharing session.

Is my privacy protected during a screen-sharing session?

Yes, AirDroid Remote Support prioritizes privacy protection. You can pause the screen sharing anytime to protect your password and privacy from being seen by the other person.

Do both parties need to download AirDroid Remote Support?

No, only one party needs to download AirDroid Remote Support. The other party should download AirMirror to establish a connection with the user who has AirDroid Remote Support.

I was using this app for my family and staffs. They kinda stupid sometimes so the good thing is to use 9-digit code to provide tech support from my laptop. Now, they don't need to guess which button to press...

Marvin Rivers

Used a few similar applications, this one by far is the easiest to use. Quick to connect with very low downtime. I have a support team of about 15 people, each with over a dozen clients. We need to have a fa...

Neil Gupta

I like

Brice leto dit ce qui est vraie

Good service

Suresh Kumar

Needed customer support but phone was not enough, support connected to quickly, and I can see what the support wanted me to do. Maybe my business can use this also. Will try some more, hope connection is sta...

Raja Singh

I love this app so much! I run a small shop in Lower Manhattan and a customer suggested this while trying to get help navigating our site. I honestly have to say, I never knew customer support until now. I c...

Puhja Patel