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About Roborock

Roborock APP is a mobile application developed by Roborock Technology Co., Ltd. (Roborock Technology), which can be connected to designated Roborock products. Once connected, you can control the vacuum robot using the app and view its status and related information.
Using the Roborock APP, you can easily unlock a variety of advanced features such as:
[Create Map] (only for some devices)
Open the Save Map mode, and perform advanced functions such as room partitioning and merging to improve cleaning efficiency.
[Virtual Walls and Restricted Areas]
Set virtual walls and the restricted areas instantly. After the virtual walls/restricted areas are set, the vacuum will plan its path accordingly.
[Scheduled Cleaning]
Set a Scheduled Cleaning such that the robot will start the cleaning task at a specified time and automatically return to the dock charger when done.
[Select Cleaning Area] (only for some devices)
You can choose and specify the room(s) you want to be cleaned. After making a selection, the vacuum will only clean the selected room(s).
[Zone Cleaning]
Select an area that you want cleaned and set the number of times you want it cleaned.
[Targed Cleaning]
Click on the map the area the spot to be cleaned. After clicking Start, the robot will automatically plan the route to the target point and clean around that one spot.
[Recharge and Continue]
When the battery power is lower than 20% the vacuum will automatically take the shortest path to return to the dock charger. After charging, the vacuum will pick up where it left off.

Contact Us
Customer Service Phone: 400-900-1755 (Mainland China)
E-mail: [email protected] (Mainland China), [email protected] (EU), [email protected] (Other Areas)

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Frequently Asked Questions(FAQ)

What is Roborock?

Roborock is a mobile application developed by Roborock Technology Co., Ltd. that can be connected to designated Roborock products. It allows users to control the vacuum robot using the app and view its status and related information.

What advanced features can be unlocked using the Roborock APP?

The Roborock APP offers various advanced features such as creating maps, setting virtual walls and restricted areas, scheduling cleaning tasks, selecting specific cleaning areas, zone cleaning, targeted cleaning, and recharge and continue functionality.

How does the "Create Map" feature work?

The "Create Map" feature, available for some devices, enables users to open the Save Map mode and perform advanced functions such as room partitioning and merging, which helps improve cleaning efficiency.

How can I set virtual walls and restricted areas?

With the Roborock APP, you can easily set virtual walls and restricted areas. Once set, the vacuum will plan its cleaning path accordingly, avoiding those designated areas.

Can I schedule cleaning tasks with the Roborock APP?

Yes, the Roborock APP allows you to set a Scheduled Cleaning, specifying a time for the robot to start the cleaning task. The robot will automatically return to the dock charger when the cleaning is done.

How does the "Select Cleaning Area" feature work?

For devices that support it, the "Select Cleaning Area" feature allows you to choose and specify the room(s) you want to be cleaned. The vacuum will only clean the selected room(s) after you make the selection.

What is "Zone Cleaning"?

"Zone Cleaning" is a feature that enables you to select an area that you want to be cleaned and set the number of times you want it cleaned. The vacuum will focus on cleaning that particular area as per your settings.

How does the "Targeted Cleaning" feature function?

With the "Targeted Cleaning" feature, you can click on a specific spot on the map, and the robot will automatically plan the route to that point and clean around it. It allows for efficient spot cleaning.

What happens when the battery of the vacuum robot is low?

When the battery power of the vacuum robot is lower than 20%, it will automatically return to the dock charger by taking the shortest path. After recharging, it will resume cleaning from where it left off.

How can I contact Roborock customer service?

You can reach Roborock customer service by calling 400-900-1755 (Mainland China) or sending an email to [email protected] (Mainland China), [email protected] (EU), or [email protected] (Other Areas).
author
Really impressed. The robot once configured runs amazingly well. It took a few tries to get connected to the wifi but I stuck with it and after 10 minutes we were set. It vacuumed the whole house once before...
TJ Galda
author
The app is as good as the roborock itself.
Kashyap Paidimarri
author
Best vacuum cleaner ever.
Monica Celacu
author
Does not send confirmation email. Can not register so I will send back my roborock s5 max. Update: 05/27/2020 After using another mail address from a free mailer gmx.de I was able to register. I update to 5 ...
Rene Hermenau
author
Nice product roborocks s6 pure. Mapping n software are intelligent
ys lee
author
Love this app :-) Please add option for "no go" by room (not only by rectangle zone). Also better map edit - name rooms, color select etc.
Gil Epshtain