NIDEC BYS (BY YOUR SIDE)
NIDEC INDUSTRIAL SOLUTIONS REAL-TIME REMOTE TROUBLESHOOTING ASSISTANCE
About NIDEC BYS (BY YOUR SIDE)
CONNECT WITH A NIDEC INDUSTRIAL SOLUTIONS EXPERT ANYTIME, ANYWHERE FOR IMMEDIATE REMOTE ASSISTANCE.
RECEIVE 24/7 LIVE INSTRUCTIONS REMOTE FROM OUR EXPERTS TO KEEP PRODUCTION GOING
Our remote monitoring service tool is available to all of our customers and field technicians working in the regions for immediate consultation services with drive and motor specialists based in Italy.
The service works using standard off-the-shelf smart glasses connected to our remote assistance App. The App is currently available in English, Italian, Spanish, Portuguese, German, French and Russian.
It’s possible to adjust the bandwidth to increase/decrease the video quality to match the bandwidth available on site.
Key benefits:
1. Reduce downtime and costs by resolving issues more quickly
2. Connect instantly to the right expert and information
3. Improve safety and awareness
4. Enhance quality of repairs and associated asset life
5. Increase knowledge base through access to previously solved problems
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