AppPage.net
ServiceDesk Plus SaaS HelpDesk icon

ServiceDesk Plus SaaS HelpDesk

ManageEngine Business

Experience SaaS in ITSM Anywhere, Anytime.

Rating
4.4
13.9K ratings
Downloads
263K+
on Google Play
Price
Free
No in-app purchases
Updated
Oct 14
2026 · v6.57.0
Get it onGoogle Play See alternatives

Screenshots

  • ServiceDesk Plus SaaS HelpDesk screenshot 1
  • ServiceDesk Plus SaaS HelpDesk screenshot 2
  • ServiceDesk Plus SaaS HelpDesk screenshot 3
  • ServiceDesk Plus SaaS HelpDesk screenshot 4
  • ServiceDesk Plus SaaS HelpDesk screenshot 5
  • ServiceDesk Plus SaaS HelpDesk screenshot 6
  • ServiceDesk Plus SaaS HelpDesk screenshot 7
  • ServiceDesk Plus SaaS HelpDesk screenshot 8

About ServiceDesk Plus SaaS HelpDesk

ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

What’s new

Version 6.57.0 · Updated October 14, 2026

- Ask Zia Now Supports Dynamic Intent Switching, Agent Invocation, and Individual User Authentication for Connections - Bug Fixes and performance improvements.

User reviews

Anthony Cardullo
Anthony Cardullo
App works great on my Samsung Tab6. One little quirk. The repky listing in a ticket is not sorted chronologically.
DILIP SINGH
DILIP SINGH
Great
Omkar Sawant
Omkar Sawant
Nice app
c b
c b
This app has made my life at work so much easier. Super fast to submit a ticket, I can input plenty of information, plus I can see all updates, added notes and even who is holding my ticket up from being completed. Takes 20 minutes to submit a ticket on the website.
Babe Emz Alonzo
Babe Emz Alonzo
things need to learn everyday changes
Cameron Zigler
Cameron Zigler
Works fine

Frequently asked questions

What is ManageEngine ServiceDesk Plus Cloud for Android?
ManageEngine ServiceDesk Plus Cloud for Android is an Android app that provides mobile access for technicians to access IT helpdesk tickets available on the web.
What can technicians do with ManageEngine ServiceDesk Plus Cloud for Android?
Technicians can create, update, view, assign, pick up, merge, resolve, notify users, and close IT help desk requests. They can also track time spent, add notes, search for requests, reply and view conversations, add or update resolution, and add and reply requests with attachments. They can also login using Google Apps, SAML, or Zoho credentials.
Can requesters use ManageEngine ServiceDesk Plus Cloud for Android?
Yes, requesters can use the app to add, view, re-open, and reply to their requests.

Alternatives to ServiceDesk Plus SaaS HelpDesk

Looking for apps like ServiceDesk Plus SaaS HelpDesk? Here are 6 similar Android apps on Google Play. The highest rated is Endpoint Central (4.2/5), and all 6 are free to download.

ServiceDesk Plus SaaS HelpDesk vs. alternatives
App Rating Price Installs Last updated Compare
ServiceDesk Plus SaaS HelpDesk 4.4 / 5 Free 100,000+ Oct 14, 2026
ADSelfService Plus 3.4 / 5 Free 1,000,000+ Jun 13, 2026 Compare
ManageEngine MDM 3.3 / 5 Free 1,000,000+ Oct 22, 2026 Compare
Ping Tool - DNS, Port Scanner 4.0 / 5 Free 100,000+ Mar 31, 2026 Compare
WiFi Analyzer and Surveyor 3.7 / 5 Free 100,000+ Apr 10, 2026 Compare
IT HelpDesk - ServiceDesk Plus 2.8 / 5 Free 100,000+ Sep 29, 2026 Compare
Endpoint Central 4.2 / 5 Free 50,000+ Sep 4, 2026 Compare

Compare ServiceDesk Plus SaaS HelpDesk with the top alternatives: ratings, updates, ASO score and keyword gaps →

Similar apps on Google Play