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ServiceDesk Plus SaaS HelpDesk Screenshot 0
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About ServiceDesk Plus SaaS HelpDesk

ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login

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Frequently Asked Questions(FAQ)

What is ManageEngine ServiceDesk Plus Cloud for Android?

ManageEngine ServiceDesk Plus Cloud for Android is an Android app that provides mobile access for technicians to access IT helpdesk tickets available on the web.

What can technicians do with ManageEngine ServiceDesk Plus Cloud for Android?

Technicians can create, update, view, assign, pick up, merge, resolve, notify users, and close IT help desk requests. They can also track time spent, add notes, search for requests, reply and view conversations, add or update resolution, and add and reply requests with attachments. They can also login using Google Apps, SAML, or Zoho credentials.

Can requesters use ManageEngine ServiceDesk Plus Cloud for Android?

Yes, requesters can use the app to add, view, re-open, and reply to their requests.
author
App works great on my Samsung Tab6. One little quirk. The repky listing in a ticket is not sorted chronologically.
Anthony Cardullo
author
Great
DILIP SINGH
author
Nice app
Omkar Sawant
author
This app has made my life at work so much easier. Super fast to submit a ticket, I can input plenty of information, plus I can see all updates, added notes and even who is holding my ticket up from being com...
c b
author
things need to learn everyday changes
Babe Emz Alonzo
author
Works fine
Cameron Zigler