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About IT HelpDesk - ServiceDesk Plus

Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

Tackle your tickets while on the go!

● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.

Be available for your end users anytime.

● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.

Choose what you want to see.

● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.

Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.

You're only a few quicksteps away from having your help desk mobile app up and
running.

● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.

It's really that simple!

Oh wait! We're not done yet!

You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.

Username: demo
Password: demo

Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

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Frequently Asked Questions(FAQ)

What is ServiceDesk Plus?

ServiceDesk Plus is an IT help desk application that allows users to log, manage, and close help desk tickets, while also providing features such as live conversations with end users and custom views for convenience.

Can ServiceDesk Plus be accessed on mobile devices?

Yes, ServiceDesk Plus is accessible on android mobile devices, allowing users to tackle their tickets while on the go.

What information can be recorded in ServiceDesk Plus?

In ServiceDesk Plus, users can record information such as the subject, description, attachments, resolutions, tasks, worklogs, and notes for each ticket.

How can end users log tickets from the mobile app?

End users can quickly log tickets from the mobile app by using the ticket logging feature available in ServiceDesk Plus.

Can live conversations be held with end users in ServiceDesk Plus?

Yes, ServiceDesk Plus allows users to have live conversations with end users, providing a convenient way to address their queries.

Can custom views be created in ServiceDesk Plus?

Yes, users can create custom views for convenience and save them for later use in ServiceDesk Plus.

What default views are available in ServiceDesk Plus?

ServiceDesk Plus offers a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc., allowing users to choose the view that suits their needs.

How can SLAs be tracked in ServiceDesk Plus?

ServiceDesk Plus provides SLA status flags, which allow users to keep track of their response and resolution SLAs.

How can I get started with ServiceDesk Plus mobile app?

To get started with the ServiceDesk Plus mobile app, you need to sign up for an account with ServiceDesk Plus, download and install the mobile app, and then log in to begin using it.

Can I have a demo of the mobile app before signing up?

Yes, you can have a demo of the mobile app by simply installing it on your phone and using the following credentials to log in: Username: demo, Password: demo.

Is there a free trial available for ServiceDesk Plus?

Yes, you can download a free 30 day trial of ServiceDesk Plus from http://bit.ly/1OxZB0N.
author
So far the App has been good but i want to find out about the Change Management feature, when is it going to be included on the App?
Precious Oliha
author
Great app
Iwan Reedel
author
Unable to load attachments
Ogunshola Matthew Abiodun
author
Allows me to check service calls on the move without the need to switch on my laptop
Michael tierney
author
Works great!
Mark Bell
author
Good one
Nimesh Soni