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About Infor MFS OP

Infor Mobility for Field Service (MFS) is a new mobility product designed to support the service technician while working in the field.

Comprehensive support information
Infor Mobility for Field Service will provide the service technician with a wide range of supporting information about the customer, contacts, and address details. Equipment information will include basic equipment data, service history, and meter information.

Activity tracking
Throughout the life of the service assignment, the technician will be able to update the service center with the exact status of the work, indicating, start and stop travel activities, start, delay, and completion of the assignment itself.

Detailed reporting
Detailed reporting within Infor Mobility for Field Service will include parts usage, labor time, travel time, error codes, detailed repair notes, and capabilities to allow the customer to electronically sign off the work.

Follow-on activities: The technician will be able to create additional assignments for follow-on work discovered during service activities.

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Frequently Asked Questions(FAQ)

What is Infor Mobility for Field Service (MFS)?

Infor Mobility for Field Service (MFS) is a new mobility product designed to support service technicians while working in the field.

What information does Infor Mobility for Field Service provide?

Infor Mobility for Field Service provides service technicians with comprehensive support information about customers, contacts, address details, equipment data, service history, and meter information.

What can the technician do with Infor Mobility for Field Service?

The technician can update the service center with the exact status of their work, including start and stop travel activities, start, delay, and completion of their assignments.

What kind of reporting is available within Infor Mobility for Field Service?

Infor Mobility for Field Service offers detailed reporting on parts usage, labor time, travel time, error codes, detailed repair notes, and the ability for customers to electronically sign off on the work.

Can a technician create additional assignments through Infor Mobility for Field Service?

Yes, the technician can create follow-on assignments for additional work discovered during their service activities.