Hastings Direct Insurance

About Hastings Direct Insurance

Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your car insurance. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them.

So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.

MANAGE YOUR POLICY:
- One-click links to important information – quick access to your policy number, key features detailing what you're covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- Need to speak to us? Use our live chat feature during call centre hours (Mon-Fri 8am-9pm, Sat 9am-5:30pm, Sun 10am-5pm)
- Constantly forgetting passwords? Switch to Fingerprint Authentication or a 6-digit pin
- Stay safe - Customise security features and read our privacy policy


BREAKDOWN ASSISTANCE:
- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider

CLAIMS:
- Need to make a claim? Connect directly to the right colleague first time
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email

We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email [email protected].

Disclaimer

Minimum Hastings Direct app requirements:
- Car customers only
- Smartphones with Android 5.0 Lollipop or newer (no tablets)
- Phone must not previously or currently be rooted**

*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy

**allowing root access to files which remove all restrictions from the phone

Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).