ASSIST24

About ASSIST24

ASSIST24 is the APP that allows you to manage the entire lifecycle of your technical and maintenance assistance in a centralised and complete way: you and your team of technicians can easily open, manage, assign and close service jobs.
You will be able to easily store data to code the company profile, customers, materials and services master data, vehicles and business travels. In addition, you will be able to set the priorities, VAT rates (taxes), units of measurement and currencies that you manage.
If you have coworkers, once you have registered your company, you can create new operators who, by scanning the QR code associated to your company, can be connected to your company profile. In this way, all open, assigned and closed service jobs will be synchronised - keeping the whole team updated in real time.
Once the service operation has been closed, the system will automatically generate a report in .pdf format that will be sent to the technician and to the customer's email address entered in the customer's profile.
Thanks to the data import/export functions, you can upload your master data into the App and export the details of the activities carried out to speed up the billing process.
ASSIST24 has a 2-months free trial period (the trial period is calculated at company level, taking as reference the first installation made by the work team). At the end of the trial period, you can purchase "time" through different types of subscriptions: 1 month, 6 months and 12 months.

OVERVIEW OF ASSIST24 FEATURES:
COMPANY
- Master data and company information management
- Management of technician teams
- Management of materials, services, business travels and vehicles
- Management of priorities, VAT rates and currency
- Definition of your own general terms and conditions of supply (automatically inserted in the service call closure report)
CUSTOMERS
- Management of master data
- Hierarchical customer management: bill-to customer and sell-to customer
- Contact management with advanced functionalities (automatic telephone call, automatic mail, navigation to destination)
MATERIALS
- They can be codified into categories and sub-categories
- Possibility to manage prices, units of measurement, VAT rates and discount
- Advanced search by description, code, category and subcategory
SERVICES
- Organisation by groups
- Possibility to manage prices, units of measurement, VAT rates and discount
BUSINESS TRIPS
- Management of cost per mile/call-out fee/travel areas
VEHICLES
- Coding of company vehicles using number plates and descriptions
SERVICE CALL INSERTION
- Entry of assistance jobs in which to specify:
--- Customer
--- Subject
--- Description
--- Priority
--- Contact
JOB ASSIGNMENT
- Assign the job to one or more technicians (team)
JOB MANAGEMENT/CLOSURE
- Management of service jobs to be made which can be viewed by date/technician/priority
- Possibility to associate the materials used, specifying their quantities and type of invoicing
- Possibility to associate the services performed, specifying their timing and type of invoicing
- Possibility to specify business trips and vehicles used
- Enter customer information, any notes and signature
- Automatic sending of service call closure report to technician and customer
HISTORY FUNCTION
- Display of all service calls carried out by all your technicians organised by period
INVOICING
- Possibility of downloading the details (with quantities and prices) of service jobs carried out in a given period of time
SUBSCRIPTIONS
- Control panel for managing all the licences purchased by your team
SETTINGS
- QR Code to associate operators to your company
- Settings for jobs opening and closure notifications
- Default service job closure email settings
- Dropbox connection
- Choice of customised report
- Opening of tickets to our developers for resolving issues or sending business requests.