Loeschpack Smart Service

About Loeschpack Smart Service

With us you get the best service – guaranteed. Because it is tailored to the life cycle of your machine. Starting with the pre-sales support, it ranges from the installation and expansion of your machines to warranty services and training for your employees. And our worldwide service hotline, which is there for you around the clock. Our service program makes your production more efficient and safer. And you more flexible. You also retain full cost control. This is how you benefit from excellent packaging technology.

Our machines ensure that your production becomes more efficient - we ensure that it stays that way. Our service organization is active worldwide around the clock. And therefore also in your area – no matter where you are. Because we can always be reached via our central, international hotline. Regional service centers control the service calls so that we can get to you as quickly as possible.

Efficient teleservice
Help is available even faster via remote access – if you wish. Because then we connect our service departments to your machine in the same way: via ISDN or a VPN tunnel. This enables us to optimally monitor your machine. No matter whether for error detection, diagnosis, maintenance, data analysis or optimization. You can be sure of that.

Without a long wait
Long delivery times for spare parts? A hotline that is only available during the day? Not with us. You can reach us around the clock. But not only that: We also react at short notice. We always deliver spare parts promptly, by post or via our technicians. And if it's really urgent, also by overnight courier.

Our services to keep your system running for a long time:
Inspection: We look through your machine, check wearing parts and recommend spare parts if necessary.
Repair: We replace defective parts or repair them - even outside of the guarantee.
Overhaul: We modernize your machine at your site - after prior maintenance and at a fixed price.
General overhaul: We bring your machine up to date - at our factory and always CE-compliant.

Guaranteed service
We want you to be satisfied with your system. long term. Free repairs and machine parts under warranty are the minimum of service for us. We go even further: you will receive original parts from us for at least ten years. Guaranteed. And even after that, we don't have any cheap replacements. Because we make sure that the parts are also available beyond that. If you wish, you can also extend the general warranty contract annually by one year. This not only gives you more reliability on a technical level. You can also better calculate future costs. That is efficient and sustainable.