Waifu Visualz
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It's been two years of me using Via. Currently it's the cheapest service which is why I still use it, yet my 1 star review remains. It's understandable, cheap prices mean lower quality rides. The drivers are okay, but the app is horrendous. You'll place the pickup somewhere and be told to walk 4 blocks elsewhere to actually get in the ride. Also, the dropoffs are far 99% of the time. ETA is always wrong as well. Late rides...A lot of improvements could be done...bring back in app support!!
24 people found this review helpful
A Google user
Consistently long wait times, even for $$ private rides. The estimated arrival times are always incorrect...It's typical for me to get a 10+ minute pickup estimate (with no direct pickup option, btw...so, sorry if it's hard for you to walk), then actually wait 20+ minutes for my ride without good time updates. It gets two stars only for the price. It really is cheaper than others, even for express services. But you get what you pay for. If you need to get somewhere at a reliable time, don't Via
39 people found this review helpful
A Google user
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On the surface this is a great app. Cost efficient , great friendly drivers who know the city, and overall a help to the elderly and disabled community. However, I find that this isnt worthy of five stars. Nor four. One of the biggest issues being the wait times. Sometimes two minutes. Sometimes half an hour or no rides at all because routing takes drivers on longest path possible to fill the most seats--which I cant blame them for but it happens so often it's hard to ignore.
34 people found this review helpful