Armin Luna (Arlu)
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Simple and fast. At first, I had trouble uploading my 'credentials' so I emailed the developer about the issue. I did not try again until recently and I was glad it took my passport this time, and voila, I'm in. Regarding inputting my birthday, I noticed that the uploading bot uses Philippine time zone, so I had to adjust my input by one day to reflect the correct DOB. I'm glad to have learned of this app. So far, so good!
LAND BANK OF THE PHILIPPINES
April 23, 2024
Hi! Thanks for taking the time to rate the App. We will keep working to provide a great user experience. Stay safe!
AJ A
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I am not receiving the OTP and therefore cannot make any transaction. I have tried on different days and different hours with no luck. It should not be this difficult. There is also no option to register my device. Please fix your system.
2 people found this review helpful
LAND BANK OF THE PHILIPPINES
March 22, 2024
Hi! We sincerely apologize for the inconvenience. This might be caused by the high volume of users during peak hours. We advise you to perform transactions during off-peak hours. You may also send an email to customer.care@ofbank.com.ph for further assistance. Thank you.
Quinn Lopez
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The app used to be good & I can transfer funds smoothly but eversince I install it to a new device the OTP generator feature of the app is gone. Everytime I asked for otp a message will appear that my account is already registered with the otp generator which is true but the problem is that otp generator feature is gone now & there is no way I can transfer funds. I emailed ofbank customer care but no reply at all. It's been a month already kindly fix this isssue asap.
17 people found this review helpful
LAND BANK OF THE PHILIPPINES
December 21, 2023
Hi! We sincerely apologize for the inconveniences. Please call our 24/7 Customer Care Hotline at the following numbers: Metro Manila : 8 405 7000, Smart, Sun and Talk n Text**: 1 800 10 405 7000 Flat rate of Php 8.00/call or send an email to customer.care@mail.ofbank.com.ph so that we can assist you further with your concerns. Thank you.